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In the Appreciative Inquiry The approach is based on the premise that ‘organisations change in the direction in which they inquire.’ So an organisation which inquires into problems will keep finding problems but an organisation which attempts to appreciate what is best in itself will discover more and more that is good. It can then to use these discoveries to build a new future where the best becomes more common

Mediation: a different way to solve our conflicts

Mediation begins to appear more and more often, in our media, "family courts refer couples to family mediation to reach an agreement in their separation", "a school has reduced levels of conflict through school mediation "," a residents have resorted to community mediation to resolve a noise problem "," a family is sharing agreements inheritance etc .... But what is mediation? What is? What are its benefits?

The conflict, according to the Royal Spanish Academy is: "4. m. problem, issue, subject of discussion "is part of our daily lives. Psychologists say that conflicts are necessary, are generated by the conflict of interest, and can be a creative factor in human relations. But what happens when we can not solve? What to do when the conflict becomes constant arguments, repeated confrontations, or disrespect? ... That's when you have to resort to mediation.

We can see the conflict as an opportunity for growth.

What is mediation?

Mediation is a different way to manage and resolve our conflicts. Why is it different? Because it allows the protagonists of the conflict resolve their problems among themselves. How? With the help of a mediator without taking part, without judgment and objectively, redirects communication to enable participants to go back to listening and speaking, leaving aside the accusations and recriminations.

What is a mediator?

A mediator is a professional, with specific training, which helps focus the conflict differently. The mediator is objective and neutral as facilitates dialogue, for the parties to reach a mutually satisfactory solution. The mediator is not an arbitrator or a judge, so do not judge or impose solutions, its function is to assist the parties to find a path that will lead to a mutually satisfactory solution.

How Does Mediation Work?

In the first meeting the parties shall provide to its conflict mediator and their opinions, to then establish, together, a timetable to resolve issues to be dealt in subsequent sessions. Mediation creates a safe space where everyone listens to what communication is restored, clarifying misunderstandings and end up finding common views that help solve the initial problems.

Features mediation

It's confidential.

It is voluntary. It helps to preserve relationships through dialogue, which is restored between the warring parties.

Areas of application

Mediation is applied in all kinds of conflicts:

• Family: separation and divorce, is the couple who negotiates his separation agreement, so it facilitates agreement on the future relationship between parents and children;

• Intergenerational: disagreements between parents and kids about schedules, studies, etc. behaviors.

• Inheritances;

• Conflicts within organizations: among employees, departments, customers and suppliers, among others, once detected if resolved through mediation, you save a lot of costs to the company;

• School conflicts: students formed to mediate between them and helps reduce the level of conflict in schools;

• Community Mediation: Solve problems in neighboring communities, .... and in many other areas, because, generally, when there is no mediation possible conflict.

Benefits of mediation Both sides win: there are no winners, no losers.

• Speed: usually resolves a conflict between eight and ten sessions, lasting approximately an hour and a half each.

• Efficacy successfully resolved 75% of cases. • Resets the communication between the parties.

• Economic: avoid going to trial, so the costs are lowered

 

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